Refund Policy

Woopify (“we”, “us”) sells one-time digital exports (no subscription): Full export — $19 one-time per job (up to 2,000 products) and Images ZIP — +$4.99 one-time per job. Payments are processed by our Merchant of Record, Paddle, which is the seller of record, handles applicable taxes, and issues your invoice/receipt under the brand “Woopify”. Refunds are returned to your original payment method via Paddle with a credit note.

1. 14-day discretionary refunds

You may request a refund within 14 days of your payment by writing to [email protected] with your account email and job ID. Requests are reviewed case by case (nature of the export, reason, usage). Submitting within 14 days does not guarantee a refund; Paddle may approve a full or partial refund or decline it. Refunds are excluded in case of fraud or refund abuse.

2. Buggy exports: regenerate or refund

If your export is empty or unusable due to our bug (failed extraction, corrupt file, wrong format), we regenerate it free of charge or refund you in full — even within the 14-day window and, on a case-by-case basis, beyond it. Include your job ID and a short description so we can reproduce the issue. Target first reply: 2 business days.

3. EU right of withdrawal

The full export is digital content whose performance begins immediately upon payment at your express request. By ticking the checkout checkbox you expressly consent to immediate performance and acknowledge losing your 14-day EU right of withdrawal once the export starts (Art. L221-28 of the French Consumer Code, or equivalent). This does not affect your rights for products that are faulty, not as described, or unfit for purpose, nor your right to dispute a charge under card-scheme rules.

4. What is not refundable

• Free 25-product previews and sample CSVs (they cost nothing).
• Exports that completed correctly and match the store's public catalog at scrape time, including partial catalogs from protected stores reported clearly before payment.
• Duplicate purchases of the same job made by mistake and already downloaded — contact us within 14 days and we review case by case.

5. How to request a refund

• Email [email protected] with subject “Refund — job ID”.
• Include: account email, job ID, payment date, reason.
• We reply within 2 business days; approved refunds are processed via Paddle within a few days depending on your bank.

6. Changes

We may update this policy; the version in effect at the time of your payment governs that payment. See also our Terms of Service and Pricing.